Terms of Conditions - Gift Card

Terms of Conditions - Gift Card

Welcome to Cwallet!

These are the Terms and Conditions (“Terms”) applicable to all services and products offered on Cwallet. Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual basis for any transactions occurring on Cwallet. "Cwallet" is a crypto wallet accessible via the website (www.cwallet.com) or via the app Cwallet.

By continuing to use Cwallet, you (“Customer”) are acknowledging that you have read and agree to the Terms, as well as to the Privacy Policy, when purchasing services and products from Cwallet.

If you do not agree with these Terms and the Privacy Policy, you are not allowed to continue using Cwallet and we ask you to please refrain from doing so.

About The Gift Card and Top-Up Products.

Cwallet is crypto wallet provides the tool Gift Card services in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer at the issuer’s store, in exchange for services and products offered by such issuer.

Cwallet offers different Products depending on the Customer’s country. Cwallet allows the Customer to select their country and displays all the offers available in that country. Cwallet does not guarantee that a Product purchased from one country page will work when used in a different country and therefore strongly advises Customers to read the terms and conditions of each particular Product.

Although we strive to present updated terms and conditions for all products, we do not make any representation in that regard. You should confirm the applicable terms and conditions of the Product you are purchasing from us directly on the website of the issuer of each product.

Some Products sold are geographically limited to certain countries. In these cases, if you are attempting to purchase from a country that is not allowed by a Product’s terms and conditions, such a purchase will not be possible.

If you circumvent our geoblocking systems to acquire a Product that is not available in your country, you are violating these Terms and Conditions and we may suspend or remove your account. We are also not liable for any redemption issues you may find, and we will not provide a refund in those cases.

Upon selection and payment, the Customer will receive access to the Product either on screen or by email to their email account.

Products are delivered as sealed by default. A sealed Product is essentially a right to claim a Product at a later stage. This allows Customers to safely preserve the Product until the moment of redemption. There can be delays that are outside of our control, such as, but not limited to: (i) force majeure; (ii) unexpected outages; (iii) failure to send a correct payment.

Cwallet will endeavour to keep expected timescales transparent, but shall not be held responsible for delays and losses caused by the Customer or third parties.

In case your Product does not arrive within 30 minutes of successful payment, please contact Cwallet support: https://cwallet.com/help/s.

Your use of the Gift Card and Top-Up products is continuously monitored to ensure the safety and regulatory compliance of Cwallet. Suspicious transactions will be reported to competent authorities and you may be required at any time to complete a KYC program to continue to use these services.

The payment

The Products can be purchased by the Customer directly with a cryptocurrency. Customers may pay with one of the cryptocurrencies supported by Cwallet.

Availability of Third-Party Services.

The proper functioning of Cwallet gift card depends on its interaction with several third-party providers. the purchase of Products through Cwallet depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

The Customer did not receive the Product;

The Product was received, but cannot be redeemed on account of it having been previously redeemed; or

The Product was received, but cannot be redeemed on account of it not being valid.

In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.

After successfully paying for the gift card on Cwallet, Cwallet will automatically refund the customer if the gift card cannot be redeemed due to the operator's platform.

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.

Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after acquiring an unsealed Product or after unsealing a sealed Product. Once a Product is unsealed, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery.

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its Cwallet Balance or with a return transaction in the same cryptocurrency.

Transactions may, from time to time, fail due to technical or other reasons. Customers, therefore, acknowledge that we may not be liable for a technical issue that may affect their transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund.

Refunds will be credited to the customer's Cwallet account used to make the payment.

Responsibility of the Customer.

The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.

For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through Cwallet), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.

Likewise, in other cases, the Customer is solely responsible for the accuracy, validity and correctness of the information inserted on the platform (including, but not limited to, the email address to which the Product must be delivered and the amount purchased).

The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. Each customer must have unique login credentials that may not be shared by multiple customers.

We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you suspect there has been unauthorized access to your account, contact support: https://cwallet.com/help/s.

Unlawful use.

Cwallet and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on Cwallet.

Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.

Any such Customer hereby acknowledges and consents to such disclosures.

Cwallet is also entitled to freeze any existing balances and/or accounts for as long as needed for the purpose of investigating suspicious behavior. We may be required to not disclose any such ongoing investigations to Customers, in which case we will keep them confidential. Any store credit held in a Cwallet Balance that is found to have been paid with proceedings of crime may be seized and delivered to legal authorities.

Furthermore, Customers agree to not abuse the Cwallet by:

engaging in actions which impose an unreasonable or disproportionately large load on our infrastructure;

employing uses of robots, spider or other automated means to access, or when accessing, Cwallet;

interfering with, intercepting, modifying or expropriating any system, data, or information from Cwallet serves;

transmitting or uploading any material that contains viruses, trojan horses, worms, or any other harmful or deleterious programs;

attempting to gain unauthorized access to the Cwallet Products, other Cwallet accounts, computer systems, or networks connected to the Cwallet servers through password mining or any other means.


Unless expressly agreed in a contract between Cwallet and the Customer, Products purchased through Cwallet may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.

Limitation of Liability.

Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, Cwallet or the Products purchased.

Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to Cwallet or the information obtained therein.

Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on Cwallet.

Security. We work hard to keep Cwallet secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.

Third-party content. This website may include links to third-party websites, plug-ins and applications. For example: if we link you to a tweet on Twitter, or to a post on Medium, or to the Terms & Conditions page of one of the Issuers of the Products, from the moment you click on that link, we are no longer responsible for the content you are seeing or have access to. We do not control these third-party websites and do not accept any responsibility whatsoever for third-party sites available through Cwallet, via hyperlink or otherwise, nor their respective contents, hyperlinks or security flaws. We encourage any Customer to review the terms of use applicable to those sites. Any access to, or use of, a third-party site is solely at the Customer's own risk.

Personal Data Protection and Privacy.

We take the privacy and protection of the personal data of our Customers very seriously.

Customers shall visit and review our Privacy Policy to know more about how we process and protect their data and shall not proceed with using Cwallet if it does not agree and consent with it.

Amendments to the Terms.

We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. The date of the last amendment will be presented prominently and Customers agree to refer to the present hyperlink before each navigation of Cwallet and before completing a transaction.

Intellectual Property.

We reserve all rights with respect to the design and content of Cwallet. In particular, Customer must not misappropriate the design or content of Cwallet and must not alter or deface such design or content in any way. Nothing on Cwallet grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.

All text, photos, graphics, logos, content and other materials on Cwallet (including, but not limited to, the words “Cwallet”, the “Cwallet” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on Cwallet are our property.

Cwallet grants no license to use any such text, photos, graphics, logos, content and other materials.

We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.

Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in Cwallet with the sole purpose of identifying the origin or intended use of the Product on sale.

Customer service.

We welcome our Customer’s questions and suggestions.

On Cwallet, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.

We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.

In case the Customer, for any reason. needs to get in contact with us, please use the following address – https://cwallet.com/help/s.


If it is illegal or prohibited in the Customer’s country of origin to access or use Cwallet, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.

Those who choose to access Cwallet access it on their own initiative and are responsible for compliance with all local laws and regulations.

You should be at least 16 years old (or higher, if a higher age is required in your jurisdiction in order for you to be able to legally conclude a contract) to use Cwallet services, or otherwise duly authorised and supervised by your parents.

These Terms, the transactions between Customers and us made through Cwallet, and any disputes relating to these Terms or the Customer’s use of Cwallet, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.

These Terms, together with the Privacy Policy and Cookie Policy, set forth the entire agreement between the Customer and us with respect to the subject matter hereof and supersedes all prior agreements relating to such subject matter. They remain in force for as long as you remain a Customer.

All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.

The English version of these Terms and any other rules available in Cwallet shall prevail over any translations available in Cwallet.

In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.

Contact Us

For any further questions, please contact us at https://cwallet.com/help/s.

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